I'm writing to express my disappointment with my service. I took a contract for 2 phones, supposed to pay R580/month. But my bill keeps changing. Last month, a representative explained the changes and promised to fix it - said they'd replace 1G and minutes with Airtime, and I'd pay R450/month till ...
I have a contract with Vodacom since for many years, I have sign for another upgrade last around May/June i signed a contractor paying R600 a month i was getting R90 air time and 750MB, January 2026 not remembering the date the lady consultant calls me and sell to me another plan to have R300 ...
I have been trying to cancel a Vodacom contract which has expired in December 2025: they phoned me to upgrade, I cancelled the upgrade and the number (within the 14 day period). The lady at Vodacom ONLY cancelled the upgrade that I did not want, and not the number too - they are still refusing to ...
Dear Vodacom Head Office, I am writing to formally lodge a complaint and to request compensation for the severe inconvenience, financial loss, and reputational damage I have suffered because of fraudulent activity conducted in my name under Vodacom. In 2023, I noticed multiple debit orders being ...
This is a compliment and a complaint. I went to your Meadowdale store to ask about making a SIM swap. My friend, who uses them monthly, told me that the people and the manager are very friendly and knowledgeable about their business. I took my friend there this month, and the shop was closed. We ...
On the 18th of December I bought a cash phone online on the Vodacom website, they took my money and up until today no email stating the delivery date or when I'll be getting my phone. When I logged into my Vodacom profile it said the order had been cancelled but I still haven't received the phone ...