Dear Vodacom, I am so disappointed with the appalling service. For months, I have been trying to fix my billing with you. I am being double-billed for fibre to home. My question is: which customers are you servicing if it takes so long to sort out this issue? You are happy to debit my account, but ...
On the afternoon of 17 June 2025, I canceled my dataline contract, account I2087723. The lady who assisted me was supposed to send me an SMS to confirm the cancellation. However, she never sent the SMS, and now I am receiving calls from debt collectors. I need this to be sorted out, or I will have ...
After three weeks of doing an upgrade, speaking to Vodacom Midrand, Sales Consultants, Managers and Vodacom Rewards in Cape Town, i have still not received my phone and watch. RAM a Courier Company that is rude and not helpful at all. I am sitting where my account will be debited on something which ...
I cant cancel my contract. I live overseas now and have no need for an SA number. When I contact Vodacom they will only send me a code via SMS which I cant get. 0795001912 ...
I was migrated to a cheaper option in March 2024. Migration was explained as the option that will give you more value at a cheaper price and the term of the contract will stay the same. Immediately after migration I saw that I was paying too much I called in to challenge the migration and I was ...
I would like to raise a concern regarding a laptop contract linked to my Vodacom account (16739907), which I fully paid for but never received since 2017. Despite making regular follow-ups over the years, I was informed that the laptop was out of stock. I then requested for the contract to be ...