It is always easy to look for fault but this time SERVICE EXCELLENCE came to us. GRATITUDE I was booked with Reference YA8Y9U on flight BA6413 Johannesburg to Cape Town on Friday 07 June 2013, take off 09:15. For the first time I took my wife with me in Business Class. Well, what an experience! The ...
I went on there websiet and they advertised R250 per week end night from the 31 May to the 1 September 2013, I sent an enquiry and they sent me a price of R550 per night, i phoned them and told them that the price is advertised at R250 per ngiht, they told me they will phone me back Fiona phoned me ...
So I've paid off my credit card (straight and budget). I call them to apply the payment against the budget amount. Oh but they changed their verification process - now if I can't tell them when last I used my card they can't/won't assist... and all the managers are CONVENIENTLY not available to ...
Kulula charge for every transaction to be made by the client but when a refund must be processed to a client they could not care less!! Everytime consultant explains a different process and timelimit used for a refund. After I e-mailed all the requered information through and phone to confirm that ...
Booked a domestic flight on 3 June. Subsequently received an email that 'portions' of the credit card transaction had been declined. Travelstart had broken the transaction up into separate transactions for their charge and each flight (return). Needing the ticket badly, I actioned an EFT payment ...
On Tuesday around 8am i was very Rudely treated by the Check In attendant @ Mango King Shaka and what made it worse was the fact that people were around. I was around /- 15 minutes late to Check In, flight was 08h25, I was at the airport before 8am trying to check in, I was at fault I know but the ...