Booked a domestic flight on 3 June. Subsequently received an email that 'portions' of the credit card transaction had been declined. Travelstart had broken the transaction up into separate transactions for their charge and each flight (return). Needing the ticket badly, I actioned an EFT payment into their account. The initial credit card payment then went through, with Travelstart then actioning another duplicate transaction to the credit card with their service charges.
From what I gather, they must have bought two tickets (each way) for the same person on the same flights.
(Judging by a second reference number mailed to me upon refund information. My account references, however, always reflected the correct booking reference number.)
I'm am now being made subject to "airline refund" policy, whereas the error was clearly on their side. They want me to wait 4-6 weeks.
I have complete mail trails of all the booking conversations from their side and mine. I also provided them with certified bank statements which I scanned and mailed.
I have communicated numerous times, all detail required, went to get the statements, had numerous phone calls with their booking, payments, and refunds
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