On the 16th October 2013 I enquired about a bus service from Johannesburg to Durban. I was advised to make a booking online as I have to pay the account at Park station within 24 hours. the amount was R250. On the 17th I indicated that their system cannot accept 6 people and was told to do two ...
Whilst checking into a Kulula flight from OR Tambo to Cape Town a ground crew lady advised me to move my suitcase so that the handle was facing upwards. I looked at her (she was in her early 20's and my self in my late 40's) and wondered why I as the customer needed to do this? I did as I was told ...
In August I booked 2 bus tickets from Grahamstown to Joburg, due to leave on Thursday 29th. Although the company's drivers had been on strike at the beginning of the week, I received an SMS from Translux on the Wednesday that said the strike was over and buses would be fully operational by ...
Today is less than one month before we are due to travel to Zanzibar. They phone me today (after I asked them "where are my papers? ") to tell me that the hotel I booked and paid for only a month and a half ago is suddenly under major renovation. The worst is that I must choose between ...
We first phoned the call center on Monday 14/10/2013 to try to change the ticket departure date as my brothers credit card had been clone during the course of that weekend. Unfortunately I can not recall the call centre agent that I had talked to first, but she was rude and had no Idea what I was ...
I was booked on flight MN 925 from OR Thambo to George on 16 October 2013. My Kulula booking code was APDIIF and electronic ticket number 1612101918428. Upon check in I was required to pay an additional R 700 for excess baggage. The official at ticket sales made the transaction and the amount of R ...