Today is less than one month before we are due to travel to Zanzibar.
They phone me today (after I asked them "where are my papers? ") to tell me that the hotel I booked and paid for only a month and a half ago is suddenly under major renovation.
The worst is that I must choose between the hotel I want with no pool and construction all over the place. Or I must pay more for something else. Or I must accept a different town. A DIFFERENT TOWN ALTOGETHER!!!
They are just passing the buck and not accepting that they made a mistake for which they have to pay. I'm not asking for a 5 star upgrade. Just don't offer me Pretoria when I asked for Johannesburg because you want to keep the commission margin you didn't earn.
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