On the morning of 28th January @07.33 My wife and daughter had been waiting for the People Mover bus service, the Ushaka bus had arrived and when my daughter got in with my wife and was to pay the driver had become so rude and forced them out because they had a R100.00 note to pay, The driver had ...
I tried to cancel my Kulula booking and was told that there would be no refund. When I raised the point that this contravenes the CPA, the call centre manager, Eben, told me that this is not the case because the transaction does not fall under direct marketing. Kulula's attitude post-sale is ...
Hi Customer care, My niece missed her flight from Cape Town to joburg and was told that because she missed the first part of the flight she cannot resume her journey from joburg back to cape town. Her booking was YWGNUH and she was informed that it has been completely cancelled. While we understand ...
I was booked on a flight from OR Tambo to King Shaka on Sunday the 27th of January at 16:55. I checked in my luggage to only realise 2 seconds later my wallet was in the side of my bag and my bad had just gone off. I contacted a staff member and he informed me I need to go down stairs to bagage and ...
Amazingly i needed to get to Johannesburg for a family emergency, ended up missing my connecting flight dut to Emirates delay out of Heathrow. No apology given or even an acknowledgement that they were wrong. The staff at the check in desk were so rude and did not even give a about the passengers. ...
Having erroneously booked a Jhb/Ldn ticket, BA advised via email that the ONLY way to cancel this is by phoning in. I was kept on hold for nearly 15 minutes while being subjected to a variety of messages, including repeated directions to rather conduct business on the website, which if I could I ...