» Traveling & Tourism » Complaint / review: Saa - Cold and unhelpful service. Unfair airline | #291911

Cold and unhelpful service. Unfair airline

On Friday (20 Dec 2013), I received a call from SAA to say that my flight needed to be changed from the 1st Jan to the 31st Dec or the 2nd of Jan due to technical issues. I can't take the flight on the 2 Jan as I have to work so was left with the 31st. So technically, they were taking a day away from me to spend time with my family. They gave me no other alternatives.

On Monday, I checked online for flights on the 1 Jan to check for flight on SAA and there it was... a flight from BFN to CPT... I called in and was coldly told that the flight was on a Mango airline (mine was on SAA express) so they could not transfer me onto than flight. Furthermore, my flight ticket that was changed is not fully refundable only the tax (Approx. R200) so going this route is not viable (ticket was about R1500). WHY can't SAA help their customers find another flight... WHY does SAA treat their customers so unfairly with their own problems (no refunds when it is SAA's fault?!)? All I wanted was to spend time with my family for new years!

I understand technical issue happen, however, don't make the problems affect the customers lives so strongly.

So disappointed and so sad.


Company: Saa

Country: South Africa   City: Cape Town

Category: Traveling & Tourism


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