On Saturday, 14/12/13, I visited the Greyhound offices at Durban Station to book a ticket from Durban to Bethlehem for my mother.
The lady informed me that there are 2 buses departing the following day, one around noon and one late afternoon.
I booked the bus at noon as my mom needs to arrive at her destination at a reasonable time for her sister to collect her.
Service when booking the ticket was great! All was set and arrangements made for my mom to be collected.
Sunday, 15/12/13, an SMS is received from your company stating the bus is delayed and will now depart at 16:00, apologising for the delay.
I called the Durban office to confirm this change
Can you, in all honesty, tell me that a SMS with sorry is now sufficient for the inconvenience that you caused and even putting peolple's life's in danger.
Due to this "delay" my mom arrived at her destination after 10pm and her and her sister had to drive alone at night due to your company's utter incompetence.
I should have been made aware of this when booking the ticket so that I could use another service provider, competent to deliver the service that I paid for.
I demand to be refunded this ticket's price.
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