After a web site error caused the nullification of my booking on two previous occasions, it went through the third time. As it was going through I noticed that on this the 3rd attempt, I had made an error and booked the incorrect time. I phoned mango straight away but was referred to the customer service department. After explaining the circumstances under which the booking was made, I was told that they could not waiver a change in booking fee. Both flights were at the same price.
I called for an investigation as to what went wrong with the previous bookings but was told that there was no fault with the site. When I inquired further as to whether they had a record of my previous booking i was given the run around and told that i had to phone the manager again to get further details. What investigation was done???
Your customer service is a waste of time. Try scrapping it and offering cheaper flights. I will be taking this matter to the national consumer comission.
0 comments