I booked a flight a 6:30 to Cape Town on the 1st of Oct, and had hospital emergency by 11 pm the previous day
I logged on to the website and could not change my booking on the CHANGE MY BOOKING until i sent them an email 1 hour before the flight to alert them, and called them afterwards to arrange my booking since their call center only opens at seven, I was told to get the doctor's report which I did not the Manger denies receiving my email and the customer service agent I spoke to denies speaking to me, I hereby demand the management of Mango to refund my money and cost
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