I was booked on flight BA6232 from PE to Jhb, due to depart at 06h35 on Monday 09 December 2013. I booked and paid for my ticket months ago. Upon arrival at the check in desk I was advised that the flight is full and that I have been bumped off my flight. The assistants at the check in counter were apathetic to my pleas that I had to get to Jhb urgently for meetings (otherwise I would have booked the later flight anyway as it was cheaper at the time of booking) and I would suffer financial loss as a result thereof.
As compensation they offered me lounge access, which I already have through a value add offered by my bank. Naturally I declined. I arrived in Jhb nearly 3 hours after my original scheduled time and missed these very important meetings. I now have to pick up the pieces.
I addressed the issue in writing to with BA Customer Services department and received the e-mail acknowledging receipt but no further response. The case ID assigned is 11706171. I intend seeking professional legal advice on issues provided for in the Consumer Protection Act.
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