AfricaComplaints.com » Traveling & Tourism » Complaint / review: Intercape - Beware of InterCape!! | #260869

Intercape
Beware of InterCape!!

My father bought me a ticket on the InterCape Bus Liner to come down to Cape Town to visit them.

I was looking forward to a nice relaxing trip. A trip where I could unwind a bit.

The InteCape policy states that if someone else buys the ticket, you need only find out and know the exact amount that was taken from the account to verify your ticket purchase. (They deduct a mystery amount from your ticket that can be anything from 1c to R1)

My father sent me the amount, the ticket was in my name, and I produced my Identification Document.

The bus driver and two male stewards became extremely aggressive with me. Telling me that I cannot board until I pay them the cash for the ticket.

The bus driver kept telling the other two that they must leave me and go. They did not realise that I understand a bit of Zulu and Xhosa.

I tried to tell them that my luggage had been taken on board already, and that they need to call their company to please verify my ticket according to their stated procedures.

They left please call me messages, because they did not have any airtime to call their own company, and this led to an extended period where I had to stand outside, having to hear how the two

Date:

Company: Intercape

Country: South Africa   City: Midrand

Category: Traveling & Tourism

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