From: Guest Care [Email Removed]
Sent: 29 October 2013 09:27 AM
To: Charlene Adams
Subject: RE: Booking Confirmation
Importance: High
Dear. Mrs Smith,
RE Booking Confirmation LGRVBD
Thank you for your email dated 29 October 2013, the contents of which are noted.
Please accept our personal apologies for the serious lapse in our service standard, I have taken the liberty and forwarded this matter to our call centre manager. I undertake to revert back to you as soon as I have feedback.
We regret the inconvenience and less than impressive after taste of our service.
With kind regards,
Whitey Selana
Whitey Selana
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