I booked a flight from Durban to Johannesburg for 18:50 with Mango 4 which i paid R545, arrived at the checkin at 18:35, where i was told that i had missed my flight. I was directed to Guest Services where i spoke with a consultant named Mamokete Matsunyane, who instead of explaining the reasons for not allowing me on the flight, abruptly said that the plane had left & i would have 2 get on the next flight if i wanted 2 get 2 JHB. Due 2 her lack of sympathy or professionalism, i requested 2 speak 2 a manager, 2 which i was told that the manager did not work on weekends. I then asked for her supervisor. The supervisor Sbutiselo Gumede then arrived & 2 my surprise had an even more disgusting attitude than the previous lady. The supervisor blatantly called me a & told me that i was not in the line at 6:30, which i was, & there was nothing they could do, i was to either pay a further R554 to book the next flight or leave. I wonder whether these ladies know anything about customer service or the way in which to speak with a customer. I have had a similar experience with Kulula and they went out of their way and got me on the flight 5 minutes before departure. True customer service.
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