My complaint is regarding Mango Airlines and its inability to feel compassion to their customers.
12 May 2013, I was bound for CPT from JHB on an 18h25 flight and due to a series of events I arrived at OR Tambo approx 17h55 by Gautrain. I used Mango once a month last year. When I arrived at the airport I ran over to the self-service check in. That didn't work so I go to the counter a man tells me that the flight is closed, the paperwork has been finalised. He tells me that I should go to the service desk and that they may help me.
I am helped by Thuligile Nkosi who tells me the same thing. She tells me that, I missed my flight. I ask her what she means by that, because the plane is still here how could I have missed my flight. She replies that the flight is closed and the paper work has gone through.
So I ask her if they are still boarding then why can she not help me because the flight hasn't left yet. She then repeats the same lines as before but with added attitude and then says she can 'help' me get onto the next flight which departs two hours later. Realising that this conversation is as dead as customer service in this country I submit and cough up the plastic.
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