It is rather frustrating when you receive a SMS from MTN advising that your cellphone is now repaired. you get to the store to find out it is nowhere to be found at the store. you then receive another SMS advising your phone is ready for collection you go out of your way to get to Blue Route Mall ...
A Call to the Telkom SMS line was logged on the 16 Jan 2014 indicating that there is a line fault. A Call Reference number was received, 714ctk160114. On the 17th I Received a sms indicating that there are still a fault at my line. I call the call centre and inform them that it must be a line fault ...
I have two cell phones with mtn. I am a loyal customer that pays every month on time. I just spoke to one of the call centre agents for 30mins. In December I paid the amount reflected on my invoice as per usual. She informed me that I only paid one cell phone. I accept that although I did pay the ...
I entered into a data contract 2 years ago. The contracts were supposed to come to an end, end of September 2013. I gave notice during the month of August 2013 informing MTN that I will not upgrade on the 2 accounts. My notice was send through to the MTN head office whom processed my request with ...
Upgraded my phone on 02/06/2013. My previous phone from 2011 got & I never added insurance, This time i insisted on having insurance, the consultant even wrote on the top of my contract: "Add Insurance". I don't look at my MTN account, i pay a set amount each month, of which i am ...
I loaded my complaint on the 14 January 2014, got a response only on the 20 January 2014 asking if all is okay. Now 2 days later phone is not working again. The phone has not been working for over a month, since early December, made endless calls and numerous refence numbers later I am still ...