Mr EF Ellerbeck a 75 year old pensioner has paid for a contract since around March 2012, which includes a Samsung 10.1 tablet which he never asked for and never received. At that time he went to Autopage branch in Vaalpark to renew his contract and declined any upgrade or renewal of handset as he ...
I submitted an email via Vodacom's website with an account enquiry. I received a response less than 10min later and a phone call from Faiza to explain the billing anomaly. She was very helpful and professional which is a rare thing nowadays in South African companies. I appreciate this kind of ...
In Sep last year I canceled my Telkom Mobile account as I received my ADSL from Telkom. at the end of Sep a received a bill for over R2, 000 for my Telkom Mobile account which has a flat fee of R350 per a month. I queried this and accounts told me that there was an issue with their system and I was ...
A couple of weeks ago I complained about Telkom not responding to my parents faulty phone. My father was terminally ill and we obviously needed the phone. After about 20 calls, I reported them to Hello Peter and the problem was sorted out, but didn't last long. I put in another fault report and ...
So after nearly a month of issues with my phone this is the copy and paste response i get from you Dear Erika Woest Please accept our apology for the delayed response. I have escalated your query to the Vodacom Repairs Escalations so they may provide feedback. Your reference number is ...
I had a 200Gig package, (can't remember the exact date I took it out) which consisted of 50 Gigs peak time and 150 Gigs midnight to 6am. Well the 50 Gigs went pretty quick, and I was now down to waking up at 3am to use the remaining 150 Gigs. I keep a record of my daily balance and I had 19 Gigs ...