I've been on the phone since 8 (45min) in the morning trying to get a settlement amount on my account. The call centre staff is so pathetic they cannot even greet you properly (if you don't want to be there or work then give it to someone that wants to work) So the one transfers me to accounts ...
Vodacom refuse to repair or replace an under warranty Sony Xperia Z that is supposedly water damaged. Vodacom have told me on numerous occasions that the reason for the damage is because if have left the flaps open. After explaining that I have not, they still refuse to replace or repair this under ...
I called twice this morning (held on for a consultant on each occasion for 20 minutes) when finally put through the caller's voice was crystal clear - but she appeared to not hear me on both occasions - this is highly frustrating as the service is urgently to be instated. The instrument was ...
So disappointed in the mobile 3G data packages that I signed up for 2 months ago. I think that you guys are wasting your time by partnering with MTN because MTN has horrible coverage and no follow-up service whatsoever. You guys also promised to help me sort it out by escalating the problem to MTN ...
Vodacom claims their service have improved, a lie, they should be fined millions for our money. 7 out of 10 calls cut in the first minute and you get charged again and again to re connect your call. The call centre laughs at you if you try to log a call. The company I work for have a very large ...
To date, no credit was effected on my account despite promises to do so!!! See correspondence below: SUPPLIER Cell C Customer feedback and analysisINDUSTRY Telecommunications BRANCH / AREA Contact centre COUNTRY South Africa TIME / DATE 13:54 Tue 6 Nov PERSON RESPONSIBLE Who knows? CUSTOMER ...