MTN customer service has gone to the dogs. I was supposed to receive my bundles on 21 November, which did not happen. I have been calling MTN every day for the 6th time now and I have been told that the query has been escalated and the bundles will be loaded within 24 hours, its 25 November now and ...
I am experiencing a data related network coverage problem. I spent an hour and a half on the phone to vodacom trying follow-up on a call I logged. I received conflicting information about the call. Staff were not able to look up the reference number which I had received. EC-ZHAM-218VCO. At one ...
Booked my MTN phone In for repairs on the 14th Nov 2013 has a cracked screen that needs to be replaced. I was assisted by the lady (Ms. Maseko S) who promised me that my phone would be sent for a quote evaluation on the 18th Nov 2013 of which she did and that they will forward me a quote which I ...
1. I have received my latest invoice from MTN and I have been billed R1328.06 for data which I did not use. I have an Iphone 5 and have my APN set to Afrihost as I am using them as provider for my cellular data. I have reported this to the MTN service centre in Brooklyn but I have not received any ...
I queried from Vodacom why I had to pay an extra R100-00 on my bill because it was unpaid on the due date. The answer I got both verbally and via email was that it's because the "bank charges them R100-00" so they have to pass it on to the defaulting customer. Surely this can't be true?? ...
I have been struggling for weeks now to get someone from Telkom to come and repair my line. Received an sms today. The fault has been repaired but no one pitched at the home or at the exchange. I have escalated And Phoned and phoned and phoned. No assistance. The exchange is fine. The Modem is fine ...