From the time we've upgraded our contract with 8-ta, the following payments were made via debit order: End of May R361.45 End of June R744.50 (I queried this amount and was advised that this was for the new contract that kicked in and needed to pay double the device fee.) End of July R337.50 End of ...
My nightmare began 2 weeks ago when I had a and my Neotel internet device was. After I reported it I was send to 3!!! shops to buy a new prepaid device and it will get added to the contract. I was in all 3 shops not one had stock. After I complained on the hotline I was able to order the device ...
I went into the MTN store in Greenacres, Port Elizabeth on 2 October 2013 to upgrade my contract. I had previously had a blackberry and an account that included BIS. Since I was upgrading to a non-blackberry phone, I was asked if I wanted to cancel the BIS, which I did. With the new contract, a ...
On the 25/10/2013 I requested an Itemise billing for one month and I was charged five months of which I didn't request. I spoke to one of the consultant today and she told me I made a request for September, October and November. the itemise billing i received starts from July till October, i am not ...
This will be my 3rd report, same complaint. As per my previous two reports dated 18 & 22 November 2013 my prepaid cell c number is still not ported to the vodacom network. I was assured by Dawid telephonically that when I took out a new contract with vodacom I can keep my prepaid number once ...
My mother, a pensioner, has realised that she never has any airtime left on her phone. She then purchases R60 and then when she wants to make a call the money is gone again. After approaching MTN they informed her that she "subscribed" to a service that takes R10 per day!!! She never ...