I'm absolutely appalled by the level of customer service from Vodacom. How can you expect loyal customers with this level of service? On the 18th of November I phoned the cancellation department to cancel my contract because I was going to move to a different service provider. Vodacom however ...
My adsl line is not not fixed. It has been off since 25/11/2013. I've called and emailed to no avail. When I complained last week on Hello Peter I received a reply back from Telkom saying they had escalated the problem Ref. no: ARS 238935. On the 5/12/2013 I received an sms at 18:11 saying: Telkom ...
Applied on Monday 02/12/2013 for cellphone contract, which was approved within an hour - only good part to story. They could not issue phone due to system error, same thing on Tuesday. On Wednesday morning they could not issue phone as apparently a blank number was issued, in the afternoon they had ...
I HAVE NOT HAD A TELEPHONE LINE FOR OVER A WEEK NOW!!! I WORK FROM HOME AND USE MY INTERNET FOR WORK!!! I HAVE CALLED TELKOM EVERY DAY ASKING WHAT IS THE ISSUE!! YET I GET TOLD ALL THE TIME THAT THE FAULT HAS BEEN ESCELATED!! YET STILL NOTHING IS WORKING AND WHEN I CALL THE CALL CENTRE STAFF ARE ...
I cancelled my internet line with Telkom during the month of September and was told my last debit would be in October which went off on the 08/11/2013 my account has been debited today and I cannot understand why because my internet connection was stopped in October. This is the second time I have ...
I received an sms requesting that I change my banking details as my CR card was going to expire. I was told by the call center that I should do so via the MTN Active site and if done in the next few days I would be fine. I did so as soon as I got off the line and received email confirmation of the ...