I have handed back an Out of Box failure for a phone contract I bought. This OOB failure has now taken almost 2 months to get sent back to me, because as you know an OOB failure takes just 5 days to REPLACE. I continuously get a promise that someone will call me back, but nothing happens. I want to ...
Good day My account has been suspended with no amount being owed. When I called to find out why, I spoke to Boitumelo who stated that I need to increase my credit limit to activate my line. I told her I cant due to financial implications. My account is not in arrears and I was happy with my current ...
I took a replacement phone from the insurance at Vodacom 4U Centurion, which had a problem with the camera when I switch it on. Before I got help from the Manager Pieter at the Shop I had to make call with Customer service to just check my rights around getting a new device as I could not get a new ...
Upgraded cellphone & package on 27 Nov. New Contract R389 for 100 free minutes, 1G Data and?? SMS's. New month, was loaded with minutes & SMS's, but only 100MB data. On 4 Dec, logged call with Accounts Dept (Ref: 3120403417) to have correct data loaded. Consultant said this would be ...
In October 2013 I upgraded my handset ref:105383091 were upon I was advise once I receive my October billing statement I must contact the retention department to waver the upgrade fee of R104.99. On 23 October 2013 I contacted the retention department as requested. On 20 November 2013 by cheque ...
I decided to port from CellC to vodacom I got a Sony Xperia Z1 14 days ago and untill now have had no joy of using the phone as it has a software problem we have spoken to 4 different people regarding this and they all have promised to swop the unit for a new one but no one has done anything about ...