I upgraded my contract just before Christmas and I got a new phone. However, the charger does not fit the phone, so I emailed then and got a response that this would be fixed. Nothing happened but the case was closed! Tried again and again and each time they close the case before they fixed the ...
After about 2 weeks of rediculously slow internet speeds (max 1.8mb/s on a 10mb/s line) i decided to call Telkom. i've called them plenty of times in the past, and i've noticed there are 2 kinds of consultants: the rare one or two that actually try to help, and those who give generic responses. i ...
My internet has been down for 3 days. Logged a call on Sunday. Telkom phoned Monday morning to say they are fixing it then. Phone Monday night, they ensured me that the technicians are working on the problem. Come Tuesday and it's still down. Been on the phone with them for over and hour... ...
I signed up for a 2 year 2 Gig contract with MTN in December 2013 to get the new Samsung 10.1 P605 after being on the same contract with Vodacom for the past 2 years. When I contact their *141# number, it only gives me the Night Express data balance. When I contact their *162# number, it indicates ...
Evening Escalations team, I have to log a call tonight for the same incident for which I have logged calls continuously for the past year. This is our problem: o Whenever it rains, we pick up a phenomenal amount of static on our voice line. Note, we also have DSL facility on our line. o We then log ...
I was called by cell c last year around end of July. They were trying to sign me up for their top up account. I agreed to a top up account and in August when I got to use the phone I realized it was an open line. I called them and explained that I think I got the wrong product. It took them 3 ...