Since October 2013 I have been struggling with Vodacom. I got a response to buy my face after I had written to icasa and Hello Peter but I am now back to square 1. My husbands account is soft locked again. Vodacom has promised to pass on credit of about thirty something thousand on the account ...
When my Vodacom contract expired, I sent an email on 2 Dec 2013 to Vodacom Customer Care to request for my contract to be cancelled. After emails from and to Aashiqah Gire (Customer Care eService Team) to confirm all my necessary details, I received an email from Rozario Engelbrecht (Customer Care ...
I pay for a 4meg adsl line and the line runs at 2megs. Apparently my area supports 6megs and we got a free upgrade. Iv called several times but the problem has never been fixed and the speed is still only running at 2megs rather than the 6megs we supposedly were upgraded to. It seems to be a ...
I have moved to USA on a work transfer and have been battling for 3 months to cancel my subscription with MTN. The MTN Active Support process is ineffective. I logged several requests that are never resolved, yet users place a comment and simply close the ticket! Issues are not dealt with to ...
I upgraded from a 1Mb line to a 4Mb line recently. I was assured only P2P is throttled. I took a Home package since the Business was quite a bit more expensive. Only the contention ratio or number of people in my "pool" is affected, Otherwise, apart from minor things, they are the same. I ...
The gross negligence of some of the vodacom callcentre operators, the attitude and the continued threats and harassment has made me a very unhappy and angry customer. I have paid all my monthly contract fees each month only to be insulted by vodacom employees through their actions and inaction. It ...