AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - The Power is only in their hands | #96066

Cell C
The Power is only in their hands

After promises from the call centre that after 23 April 2013 the signal issues will be sorted out. I'm still experiencing issues. I can make and receive calls but the person on the other end can't hear me because the call continuously breaks up. I experience this problem from Sandton through to Edenvale and this has happens all the time without fail. I can't use my phone at home at all due to this issue. I've had to buy pre-paid airtime from MTN and use that because my 4 month old son is sick and I couldn't speak to the doctors because they couldn't hear me. When I don't have airtime I have to use my wife's phone which is on Vodacom and it works perfectly. I was on my MTN and I never had any of these issues. I even bought a MTN Pay as you go to test the route that I travel and I never dropped the call or had issues with the person on the other end saying that they can't hear me because I'm breaking up. The funny thing is that my phone says I have signal and also 3G but it means nothing because it doesn't work. If CellC can't honour their part of the contract by providing me with a usable service then they must cancel my contract so that I can move back to a working Service Provide

Date:

Company: Cell C

Country: South Africa   City: Johannesburg

Category: Telecommunications

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