Complaint / review / scam report
MTN excessively charging and unable to account fo

March the 20th i bought a new phone from MTN and ported my number to MTN and my experience thus far has been . When i had just received the phone i had problems with the billing which was eventually sorted.
Now again 20th of April, airtime up to R140 was deduced and 460MB and no one at MTN can explain to me what's going on. Im getting different information from different people. Call centres in durban where agents assist in Zulu are unbelievably rude and inpatient. (Mathew, Ntokozo) The fact that i prefere a Zulu speaking consultant when i call in does not mean i am illeterate- and for such a big company: customer skills and professionalism should be looked at.

I am currently in a position where i can't load Data bundles or airtime because it gets deducted within an hour of loading. This is causing me a HUGE inconvience as my business requires me to be able to make phone calls, receive and send emails or bbm messages. Within the past 3days i've spent over R250 on airtime and bundles that i don't know where they disappearing to.

Patric has tried to be of assistance however is not @wrk currently. I am frustrated as and i want answers and my funds to be returned!!!
Author: Nonhlantla

Offender: Mtn

Country: South Africa   Region: All Country   City: Johannesburg

Category: Telecommunications


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