To cut it short -
3 weeks, 2 different call centre consultants giving me 2 totally different buy out amounts and telling me I would be without my number for 5 days because thats how they work. 2 calls to ask for a supervisor,
1 trip to the call centre to see a call centre supervisor who agreed to all I said and apologised (06/04) -
4 calls to the call centre 10 days after that to speak to this supervisor YVONNE or any other supervisor,
I am still awaiting for ANY feedback on changing my contract around to a better one regardless the buy out amounts being thrown in the air. Only excuse I got was the phone on that contract was out of stock - on which I followed up and was confirmed that 18 units was available at the DC via another MTC employee. (15/04)
So no new contract - no supervisor wants to help me and no business wants to be done. Question to be asked - Is it only the new customers to MTC that is important?
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