If the new BIS billing structure had been clearly communicated to atleast the contract BlackBerry users maybe I would have been more comfortable and prepared for the change. I called the call centre & the agent couldn't explain why I'm paying for BIS which includes RIM approved social networking and instant messaging and browsing yet when I log onto the FaceBook mobile site it still uses of my airtime as normal data charges all of a sudden apply. Apparently it was in the news that MTN was changing its BIS usage structure. So after being an MTN customer for over 10years (6years prepaid the rest contract and still going) I find it utter bad service that MTN could atleast not send an email informing the users of the change (they are billing us for BIS monthly so they should know who we are) seeing as they email most of us our statements monthly, or include a little info in that. Instead of an sms or courtesy call saying there are changes happening they rather send these silly promotional things expecting to make yet more money out of us!! NOT HAPPY with this at all!! NOT market leader behavio
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