I reported our line out of order on 22 March 2013. We are trying to run a business. Telkom keeps reminding you about the charge you will have to pay, if the fault is not Telkom related. What if it is? Are we allowed to charge Telkom for the bad service and for waiting so long for a response? To make matters worse, when you press "O" to speak to a consultant - you just get an engaged tone. I then email the CEO (Ms NP MohOli) and 2 other senior persons, guess what - no acknowledgement, let alone a reply. What are we paying for? The only thing Telkom is good at, is increasing the tariffs.
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