Mtn
EASY TO DEBIT, DIFFICULT TO REFUND OR FOLLOW UP

So a week has gone by still no feedbaack following this reponse from the supplier:

SUPPLIER'S RESPONSE

Mtn

Time and Date

09:35:24 | Sun 24 Mar 13

Hello DeshM,

Thank you for your post. We appreciate that you have made us aware of the issue experienced. Thank you for letting us know about the billing discrepancy.

I do apologize that you have not had feedback. The matter has been escalated to our billing team to investigate and assist further.

Rest assured, it is not our intention to displease you.

Regards,
Somayya
MTN Service Provider
REQ:1926311
WHAT ELSE MUST I DO, TO HAVE THIS QUERY RESOLVED???