I handed my cell phone in on 22 Jan for repairs and had to sign terms & conditions (several pages worth) including that it will take 2-6 weeks to repair. To date, I have had no feedback. When I have called for an update, I've been told that the phone was taken for repairs in CT, then Autopage changed their policy, so the phone was sent to Midrand and this morning they told me that the repair centre has identified that the screen is cracked. I could have told them that 7 weeks ago. When I tried to escalate, the store manager was not in and the staff are not allowed to give the telephone number to customers. Same with the area manager. Same with the repair centre. It is ABSOLUTELY UNACCEPTABLE that a client cannot escalate bad/no service to the next level, and unacceptable that management can instruct staff not to provide contact details to clients. Just as unacceptable is taking 7 weeks to tell me the screen is cracked. Which means no repair work has STARTED yet.
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