Mtn
MTN don't give what was prommissed with upgrade

I did my regular upgrade on 1 March 2013, to an 200 anytime TOP UP package. This is confirmed by the details on my MTNActive self service web page. About 4 days ago I bought an ad hoc 2GB data bundle too. Although my unbilled invoice reflect the new upgrade particulars and data bundle purchases, I'm not able to use "self service" via my phone and *141, or load airtime from a voucher or my bank account, as I keep getting a message that that services are only for ... "TOP UP" customers!!! As a result I've lost about R300 worth of airtime I tried to TOP UP my airtime with via internet banking
I reported the matter to our local agent who logged a query in my presence, and since then I've also logged 2 queries via my MTNActive account, but to no avail.
MTN do not respond to, or even confirm that they've received my query.
I've been a loyal customer, doing regular upgrades for years now, and even put my 2 children also on contracts with MTN, something I'm starting to regret now.
This kind of service from MTN!!!