On the 19th of February 2013, I was referred to an MTN call centre in Randburg for an upgrade. I went through the renewal process with a call centre agent named Joanne; when done, I was promised that my iPhone5 would be delivered within 5 working days. After the 7th day, I contacted MTN to follow up on the delivery. To my horror, I was informed that I received my phone on the 20th of Feb and this was fiercely disputed. I began a process of contacting the call centre on a daily basis with no help. I even lodged a complaint on the MTN website, still no joy. As a result of frsutration, I even went to the Brooklyn MTNSP service centre, where the staff tried to assist by contacting the call centre on my behalf, still no joy. I'm currently being billed for a handset that I don't have; this I consider a fruadulent activity. All I need, is for MTN to deliver my phone so that I pay for what I have, not what has been delivered to someone else. On delivery, they expected a copy of my ID as well as municipality rates and taxes statement. If the courier stuck to this, I'm sure though proof of delivery, MTN knows the receiver. Please assist. Regards, Sam.
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