Cell C
Contract never cancelled after payment made

I have paid 0849404945 in full in October and I received a letter from you stating that the account was paid in full and cancelled, I can forward you all correspondence as well as the proof of payment of early cancellation. I had a woman call me earlier regarding this and she has now soft locked all my other contracts because I still owe you money on this line. Why the am I being penalized for your incompetence. Please can you sort this out urgently, and I expect that all my other lines will be working in the next hour. Please contact me should you have any queries. Hannes Basson