I got the shock of my life yesterday, yes the 6th of March, when a debit order was attempted to have been taken from my account. When I contact 808 and spoke to the agent, I was informed that because I downgrade my contract there were additional penalty cost involved. THIS was NOT disclosed to me, els I would never have done the "upgrade" of my contract in the first place, knowing about these additional cost. The agent informed me that I needed to go back to 14th Avenue and speak to the sales assistant to sort this out. Why is there then a Call Centre to assist people if they cannot help? When I changed my mobile no at the same branch, that also took 3 hours to do, even though the agent came to me and informed me that he was working on the change, standing chatting to the receptionist for 30 mins. This is completely unacceptable and I would never recommend anybody to make use of that branch again as they do NOT provide efficient client service nor inform a person of these "hidden cost"!
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