» Telecommunications » Complaint / review: Mtn - Incompetent handling of contracts & customer serv | #54276

Incompetent handling of contracts & customer serv

20-09-2011 changed my internet contract to Broadband Lite for nr 0733587946 at their Boksburg centre. Started to receive accounts bigger than R262.28 Tried twice to resolve no sucsess. Phoned 28 Dec 2012 reported to tel 808 ref nr 95317905 and later 96066631. Mtn agreed they didn't cancel previous contract. Also agreed that they will credit my account with over payment. Also agreed that the Dec 2012 Dt of R8786.97 will not be taken against my account. I have subsequently phoned their Helpdesk at least 5 times - last time1 March. No rectification was done in terms of the cancellation of the old contract. No payment was made to my account of R12962.66 which only includes last 6 mths of over payment. A further R2944.58 for January was taken off my account on the 28 Feb. 1 March I spoke to Khozi who did not want to put me through to a Supervisor but promised they will rectify and phone me back by the same afternoon. The Supervisor is Maze Dube. Once again they broke their promise. MTN's whole operation seems to function along a trail of incompetence. Please cancel old contract and refund all monies owed to me ASAP.


Company: Mtn

Country: South Africa   City: Customer care enquiries

Category: Telecommunications


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