I was overbilled for my 8ta contract for the first two months. The first month is supposed to be R200 for the contract plus a R200 activation fee, I am on the 10 Gig internet deal. I did not sign up for the extra 10 Gb night surfer as I told the salesperson (Farren) that I would not use this, yet at the end of January I was charged R514 in total. This month I was also charged R514. Firstly why have I paid for an activation fee twice and why is the contract R114 more than it should be? I tried to query the amount by calling the branch itself and the phone just rang. I tried e-mailing farren but received no repsonse, I tried contacting the customer care but have not received a response and they do not have a call line. I would like to be re-imbursed for the excess amount that has been deducted from my account and I'd like to know why I'm being charged R314 opposed to R200 for my contract.
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