AfricaComplaints.com » Telecommunications » Complaint / review: Mtn - Phone returned with EXACT SAME PROBLEM!!?? | #49973

Mtn
Phone returned with EXACT SAME PROBLEM!!??

After taking the big plunge and booking in my HTC One X for a repair under warranty at the MTN Service Centre in Montagu Gardens for a faulty WiFI issue I received my phone back after a week. Which is great, they ended up replacing the "mainboard" and battery as the battery was hardly holding up after a few hours of usage. That all seems to be fine, only problem is the WiFI is still dropping, it's doing the exact same thing it was doing before I handed it in, this is INCREDIBLY annoying I run my whole business from my phone and I had to settle for a cheap old Nokia to run my business and it's been a nightmare, I do not have the time to send this phone back another round for a second repair back to JHB. They replaced the mainboard and battery yet the WiFi still intermittently drops as before, it only works if I'm sitting right next to the WiFi router which is not always possible at all. This is absolutely ridiculous and this fault is a KNOWN MANUFACTURER'S FAULT from HTC, yet they couldn't't fix the problem? After replacing all those components why couldn't just replace my phone with a new unit??? Utterly disgusted in HTC and MTN.

Date:

Company: Mtn

Country: South Africa   City: Montagu Gardens

Category: Telecommunications

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