On 16 July 2012, an employee of Vodacom made an illegal SIM-swop on my cellphone number, accessed my bank account and R5000. Jabulani Hlatswayo, on behalf of Vodacom, acknowledged Vodacom's involvement and some culprits were caught, but they keep on telling me somebody will get back to me as soon as the investigation had been completed. According to a message I received from them more than a month ago, the investigation had been completed and still I am waiting for Vodacom to refund me the money their employee from me. They are vicarious responsible for the actions of their employees and must refund me for my loss.
I reported this to Hellopeter on 16 October 2012 and was notified by Vodacom, through Hellopeter, that a consultant will be in touch with me "shortly", but I am still waiting, now another 4 months later.
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