Our ADSL line went on the blink during Sunday 10 February 2013. Problem was reported early on 11 February 2013 to Telkom technical support (national number 10217) as urgent, under reference # 87ctk110213. My business conducts primarily payroll outsourcing services on e-format. Date and time for attendance confirmed for Tuesday, 12 February 2013 at 12h00. No show by Telkom technician. We telephonically followed the no show up with Telkom call centre at 16h25 on same date, Telkom`s response was technician`s workload couldn`t be completed on 12th and that our request will be dealt with 1st thing on 13 February 2013. Again no show. Again we contacted Telkom call centre at 15h30 on 13 February 2013 but was abruptly told no info was available, nor could Telkom give us any indication when fault will be fixed, and it was indicated it may take up to 6 working days before Telkom "may" attend to this service deliverable.
We followed this " take it or leave it" telephonic response up with a complaint email to an address given by the call centre which does not exist. We called for another email addy and sent letters of service demand on 13 and 14 February 2013, with no reply to date hereof.
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