I purchased two identical Cell C contracts on the 25th of Nov 12. I discovered one contract was processed incorrectly: it was billed at R499 per month instead of R399 per month. I went back to the shop two days later to notify Johan. Both Johan (Assistant Branch Manager) and Vincent assured me the mistake will be rectified. They even changed and initialled the original contract, since they were unable to print a new contract with the correct details. It has been more than two months and still the mistake has not been corrected.
Numerous calls and e-mails to the branch as well as the customer care division, three more visits to the shop, even a sim swop has not rectified the problem. Everyone I dealt with has been overly familiar with the phrases "we are escalating your query" and "not to worry, it has been resolved", but disappointingly incompetent in finding a solution.
Note to self: I should never again sign a debit order.
Could it be so impossible to credit the incorrect amounts, debit the correct amounts and send a client a new statement?
It is such a pity, since it is a great product.
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