It happened that I was billed more than R3800.00 as opposed to R129.00 which is my subscription fee. The billing itself is not a problem as long as the company can proof it. In my communication in requesting itemized billing, I followed the process as instructed. I received the Itemized billing except for the billing cycle I requested. When I enquire, I was subjected to the same process of writing and signing a letter, copy of my ID and sending to the same department which failed to assist. When I enquired 6 weeks later, they didn't have a record of my mail, I forwarded to the agent whom I was talking to. she received the "forwarded" mail and promised that I will receive an answer before close of business which didn't happen. This is the company that phoned me more than 6 times to try to sign me in for an upgrade but they failed to attend to my query and subjects customers to long wait for queries to be attended. In fact they cut off interaction on queries but in marketing and have the process to sign-up customers over the phone but not when queries are raised. I want a refund if the company fails to proof why I had to charged R3800-00 for 1 billing cycle.
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