We recharged 2 of our numbers with R 500.00 each via internet banking on the 12th December 2013. The money was debited from our bank account but the recharge was not successful, so we called their call centre two days later to report this matter. We were told that they had been experiencing problems with recharges in that week due to network problems.
After numerous follow up calls they established that the money was paid paid into their account as opposed to a recharge which was an error on our part. They requested that we send them proof of payment and a copy of the bank statement to prove that the money did indeed get debited from our account. I forwarded the requested docs to them on the 19th December and also requested that they recharge both numbers as per initial intention, I later received mail confirming receipt and that they were working on it.
I have been calling them and sending emails to them since December and every time I get told the matter has been escalated to a different department but no body ever gets to me and the matter is now apparently with Legal for some unknown reason (even the consultant doesn't see why). I can no longer deal with the!!!
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