Please advise when I will get the correct December 2013 bill for period 17 Nov 2013 - 17 Dec 2013:
My itemised billing shows as follows:
CONTENT TOTAL : 0 sec R 3.16 Correct
SMS TOTAL : 282 Unit (s) R 60.84 correct
CALLS TOTAL : 16836 sec R 594.64 Correct
GPRS TOTAL : 2504.53 MB R 4 113.72 Incorrect, the correct amount isR2789.14 if you add all 208 line items together, your system gave an inflated total for GPRS
Total R 3 447.78
My bill should reflect as follows:
Total Usage R 3 447.78
Monthly charge R 285.46
Total (excl VAT) R 3 733.24
Vat (14%) R 522.65
Total (incl VAT) R 4 255.89
I have been in and out of your head offices customer care but have been sent from pillar to post without my query being resolved since December (12 Dec reference 317893 and 19 Dec 319623). However the only response or sms I get is threating one that you will have my line disconnected and that you have issued me with a final notice on 24 Jan 2014 to have my account settled. Please advise if you are still fixing my bill as above or should I go ahead and pay the correct amount? Today was the last call I have made and still no use.
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