I went into Virgin Mobile in September to make sure that my mobile contract, which ended in October, was not carried over and was in fact moved to a pre-paid status, as I was leaving the country. We also moved the debit order bank details over to my wifes bank account who would be staying in the country for a little while longer.
In January, I got emailed a bill for the past 3 months for BOTH my wife and my mobile accounts. The debit orders have not come off her account so not only have you neglected to cancel my mobile contract, you have also not changed the bank details as you were instructed.
When my wife went into the store to sort it out, she was told that there was nothing they could do about it and she has to call a cancellation number. This is ridiculous, whats the point of having a store if they can't help customers.
My wife called the number but they wouldn't talk to her and insisted that they would only talk to me as the account holder, even though she has power of attorney.
After 5 emails, I still have no response from customer care.. We will not pay for the months after we cancelled and I expect someone to contact me immediately otherwise you will get no money.
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