I have 2 Cell C contracts (0840806858 and 0746316978. These were taken out at the same time. Since inception payments were made monthly via debit Order (separate transactions of R150.00 each).
During August 2013 I closed my bank account. On due date of the next payment (31/8/13) I made an EFT payment of R300.00 (suppose to be R150.00 for each contract). End of Sept and Oct I made EFT payments into both accounts of R150.00 each. I then advise Cell C of my new bank details and at the end of November they collected R300.00 (one transaction).
But by this time one of the numbers were already blocked. I phoned and explained and faxed proof of payments. Shortly afterwards the line was re- opened. The other line has now been blocked. I received various phone calls from Customer services. I explained and faxed proof of payments. I emailed explanations on numerous occasions.
I even pointed out to them where the problem is. The August EFT payment of R300.00 should have been allocated between the two lines. I have now been charged on both lines for re-connection fees, I have received demand letter as well. End of December a strange amount was debited from my account. They are useless!
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