Dear Vodacom,
It is sad to say that one of our family members passed away - and we are now struggling to transfer the accounts from his name to another person's name - you disconnected the phones - which is unacceptable!
I phoned the legal department a few times and there was no option of any as such.
We have already completed the forms - we just need to know what is the status and when the family members will have their phones back on the air.
As I eventually decided to phone a customer care agent - they just dialled me through to legal -AGAIN - after I explained that there is no option to assist me.
This is unacceptable.
0 comments