This year I was shocked when applying for my home loan to be advised that I have a blacklisting by Cell C.
I immediately picked up the phone and called Cell C's customer service and enquired from the 1st consultant that answered as to how much my account was/is owing. He confidently confirmed what I've always known that my account is up to date and has been so for several months.
I then explained to him the reason for my call and he decided to transfer me to Cell C's Legal department..
It was established that when I upgraded my Cell C contract, I still had an outstanding amount of R300 owing, I even remember the store consultant stated that until this is paid, the upgrade cannot be processed.
I subsequently paid this and my upgrade was processed. I then never received any further communication from Cell C regarding this and thus assumed all was well.
But the Cell C legal department stated this amount was still outstanding hence the blacklist. I then paid this amount again just so that my bond application can proceed.
How was my upgrade processed if I was still owing and if their systems did not pick this up at the time then whose fault is it. This is unfair as I paid twice.
0 comments