» Telecommunications » Complaint / review: Virgin Mobile South Africa - Surprise December billing of R1300 | #292961

Virgin Mobile South Africa
Surprise December billing of R1300

DEBITED R1300 - Each month I am debited for my contract (R172) and then for excess usage, ranging from R180 to about R300 extra. My statements (which are not clear, you need an interpreter for the various internal credits and debits) reflect both, including itemised billing. Then at the end of November I get a bill that suddenly says AMOUNT OUTSTANDING: R1058.97. Itemised billing says I owe extra R270.72. Statement includes INVOICE for R442 and 6 days later EXCESS USAGE: R452, and 3 days after that 2 X EXCESS USAGE: R163.
(Total outstanding = R1058.97).
December Statement: had an excess of R401, but invoice total sits at R1356.74. My issue is this:
1) extra R450 added in November, and an extra R163 and R163. No explanation for call center, just told the numbers add up. Told the 3 agents I spoke to that my statements and their version don't match up, where do the extra numbers come from? Claimed it was late billing from other months (?) which arent reflected in ANY statement anywhere. In other words, sneak billing 5 days before Christmas with no proper explanation or explanation of billing, no dates, nothing. Identical thing happened to my brother now.


Company: Virgin Mobile South Africa

Country: South Africa   City: Cape Town

Category: Telecommunications


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